The Management Committee of the Glen Waverley Bowls Club and myself are delighted with the smooth transition from a VOIP system to the new Panasonic NS 700 hybrid solution for our communications network which was delivered by Auswide Communications.
Our previous VOIP system did not provide the functionality we required and the key area for improvement we were looking for with the new telephone system was for our volunteers and staff to be able to answer calls and respond to the public in a prompt manner.
We would like to thank Andrew and the team for making every effort to ensure a trouble free transition and providing a solution that works simply and effectively for our Club.
We at United Filters are more than please to recommend Auswide Communications for their expertise in communications and in being able to devise a solution that actually works.
Business was good and we were getting by and never really paid much attention to the state of our wiring. If calls dropped out or the internet locked up, we just took that as part of the annoyances of technology today and got on with our job. We never even stopped to consider that business could be better and more efficient, until Auswide were brought in and proposed their communications solution to meet our needs.
The change in our business has been remarkable. Auswide proposed a simple, cost effective solution for our challenging environment and took the time to listen to us and understand our business. It's pleasing to adapt the modern technology to our advantage, making business easier and becoming more profitable.
Selection Steel Trading Pty Ltd and Global Metals Pty Ltd has been dealing with Auswide for 5 years.
We initiated business with them due to the computer /telephone communications services market inability 10 provide professional support.
Our company runs two national steel companies with sales distribution in every capital city around Australia so reliable efficient computer and telephone communications is vital to the success of our business.
Auswide certainly put that issue away with a complete rewire of our centralised "computer/telephone cabling birds nest" which has now been running fault less for nearly 5 years.
Auswide were initially contracted to service our computer cabling network and considering the wonderful robust job they did there we soon allocated our telephone support work to them. About a year ago they installed a new central telephone/PABX system for us at our Dandenong head office which again was done seamlessly and efficiently.
Auswide also have maintained our state branch communications around Australia. Over the past few years they have conducted a complete communications cabling audit followed by maintenance and replacement of substandard networks.
Not only are new systems installed effectively but their communications expertise allows for the latest technology recommendations to not only serve us immediately but to prepare for business growth over the following years.
Any downtime with our cabling network, as little as it is, is always fixed within a few hours due to the responsiveness and professional nature of Auswide.
We as a group are completely happy with the work of Auswide and have the utmost confidence in them to continue maintaining and enhancing our communications networks around Australia and are happy recommend them to any prospective client.
The Panasonic phone system installation and follow up support from Auswide Communications has met all our expectations and was "on time and on budget"!
The technicians have been friendly and helpful, even when faced with a number of picky office staff all wanting different setups.
User advice was freely given, and very valuable for efficient use of the phones.
We would like to thankyou for your assistance with the structured cabling and telephony solution for our business. Although we upgraded the existing system and implemented IP telephony, mobility and other enhancements to our staff for providing a better service to our customers, I found your knowledge and expertise to be first class. I will definitely be in touch during the planning stage of our next project, thankyou.
The work Auswide has undertaken for Dex Audio Pty over the past 14years has included the installation of new PBX systems, upgraded cabling and most recently, they took over our data network support.
In my mind, Auswide have not stood still. As well as their increasing array of capabilities, I hear about advances and new technologies first from them. Our relationship with Auswide has also extended the opposite way with Dex Audio installing sound and video systems at other clients of Auswide, so it's been a good relationship.
I have complete confidence in the results with any project, no matter how complex or small that Auswide will undertake for us.
I would like to take this opportunity to thank you for your telephone products and assistance recently provided to Kingstons Tours whilst we established our new phone system at our depot.
You presented a solution to our requirements that has proven to be valuable to our services and been able to benefit our business.
You also present yourself and the company in a truly professional manner which was recognised by our staff members.
Auswide Communications have recently installed a Panasonic IP telephone system at our Ausbio Ltd Laboratories in Notting Hill. The process of consultation, providing a quotation through to installation went without any problems. All technical issues that we previously had were sorted without fuss. Andrew and David worked well together. I have no problems recommending Auswide Communications for other similar type installations.
I would like to take the opportunity to say that the new wireless headset we purchased for our Panasonic phone system is terrific.
We purchased a new wireless headset with additional battery as part of your Boxing Day, New Year sales campaign and are delighted with its sound and appreciate the assistance with connecting it all up. As a Grain & Produce wholesaler, we spend a lot of time on the phone - thankyou.
I am writing to you as a measure of appreciation for the excellent manner in which your team was able to supply and install a new unified communications system over the Christmas period. I was suitably impressed by your technician's professionalism and approach, which was exemplary.
The system is excellent and perfect for our business.
I would have no hesitation in using your company and products in the future.