The Management Committee of the Glen Waverley Bowls Club and myself are delighted with the smooth transition from a VOIP system to the new Panasonic NS 700 hybrid solution for our communications network which was delivered by Auswide Communications.
Our previous VOIP system did not provide the functionality we required and the key area for improvement we were looking for with the new telephone system was for our volunteers and staff to be able to answer calls and respond to the public in a prompt manner.
We would like to thank Andrew and the team for making every effort to ensure a trouble free transition and providing a solution that works simply and effectively for our Club.
The Panasonic phone system installation and follow up support from Auswide Communications has met all our expectations and was "on time and on budget"!
The technicians have been friendly and helpful, even when faced with a number of picky office staff all wanting different setups.
User advice was freely given, and very valuable for efficient use of the phones.
I would like to thank you and your staff for all your time and efforts to listen to our communication issues and appreciate your analysis in identifying the cause to our problems.
I would like to mention the fact that whenever we have an issue with our phones, the technicians assist us as soon as possible. There have been numerous occasions when we have requested particular reconfiguration of our systems by others and were inept in achieving the objectives required by us.
This is why we have come back to Auswide Communications because no job is too small nor difficult!
Auswide Communications have recently installed a Panasonic IP telephone system at our Ausbio Ltd Laboratories in Notting Hill. The process of consultation, providing a quotation through to installation went without any problems. All technical issues that we previously had were sorted without fuss. Andrew and David worked well together. I have no problems recommending Auswide Communications for other similar type installations.
Armstrong Foods have had a long standing association with Auswide Communications. We consider them to be reliable and trusted communications advisors to our business. The solutions they have provided for our business work because Andrew has taken the trouble to understand how we operate and what our goals and aspirations are. The solution they provided us with was tailor made for our requirements.
Why do we deal with Auswide Communications? Because they get it – they recognise the problem and they deliver the appropriate solution. We get a heap of comfort from knowing that.
I would like to take the opportunity to say that the new wireless headset we purchased for our Panasonic phone system is terrific.
We purchased a new wireless headset with additional battery as part of your Boxing Day, New Year sales campaign and are delighted with its sound and appreciate the assistance with connecting it all up. As a Grain & Produce wholesaler, we spend a lot of time on the phone - thankyou.
We would like to thankyou for your assistance with the structured cabling and telephony solution for our business. Although we upgraded the existing system and implemented IP telephony, mobility and other enhancements to our staff for providing a better service to our customers, I found your knowledge and expertise to be first class. I will definitely be in touch during the planning stage of our next project, thankyou.
I would like to take this opportunity to thank you for your telephone products and services provided to Waverley Heart Clinic. Your insights into, and knowledge of, the needs of a multi-disciplinary medical environment made the decision to choose Auswide Communications an easy one.
When setting up the new practice suites, I had additional doctors sub-lease rooms and did not want to go through the hassle of each doctor setting up their own phone system, and sought to keep communications simpler so that I could save my receptionists time by having to only learn to use one system.
When you presented the Auswide Solution that unified all practices on one system, it was immediately clear the benefits that this would provide. Additionally, your provision of equipment that has allowed the practice to save money on ongoing updates and phone bills has had a significant effect on the practice's profitability.
Finally, the professionalism and clarity with which you and your technical team managed the installation of the system and trained our staff on the new benefits was seamless and minimised interruption to patient services and the clinic business.
We at United Filters are more than please to recommend Auswide Communications for their expertise in communications and in being able to devise a solution that actually works.
Business was good and we were getting by and never really paid much attention to the state of our wiring. If calls dropped out or the internet locked up, we just took that as part of the annoyances of technology today and got on with our job. We never even stopped to consider that business could be better and more efficient, until Auswide were brought in and proposed their communications solution to meet our needs.
The change in our business has been remarkable. Auswide proposed a simple, cost effective solution for our challenging environment and took the time to listen to us and understand our business. It's pleasing to adapt the modern technology to our advantage, making business easier and becoming more profitable.
I am writing to you as a measure of appreciation for the excellent manner in which your team was able to supply and install a new unified communications system over the Christmas period. I was suitably impressed by your technician's professionalism and approach, which was exemplary.
The system is excellent and perfect for our business.
I would have no hesitation in using your company and products in the future.